Refund Policy

Last updated September 2026

This policy covers credit pack purchases for MDU Readiness. It's meant to be straightforward — no fine print designed to make refunds hard to get.

Unused credit packs

If you haven't used a single credit from a pack yet, you can request a full refund within 7 days of purchase, no questions asked. Once you've used at least one credit from a pack, that pack is no longer eligible for a refund.

Failed or incomplete checks

If a technical error on our end causes a check to fail (a server error, a broken connection to Meta's API, and so on), that check is not counted against your credits — the credit is only deducted once a check completes successfully. You should never lose a credit to a failure that wasn't your data simply being unavailable.

Payment succeeded but credits weren't added

If the payment provider confirms your payment but credits don't appear in your account (a rare syncing issue), contact us immediately with your payment ID and we'll resolve it — either by crediting your account or issuing a full refund, your choice.

How refunds are processed

Approved refunds are issued back to your original payment method by the provider that processed it: Paddle for US dollar purchases, Razorpay for Indian rupee purchases. This typically takes 5–10 business days.

How to request one

Email satish@mduengine.com with your Facebook account name and the approximate date/amount of your purchase.